FAQ
How do I book a villa on Staycationer?
Go to locations, choose your preferred area, browse through our list of villas. Check the details and images of each property and finalize one which suits you the best. Follow through the easy booking process on our website. And Voila, your stay has been booked !
For any assistance, feel free to contact our customer support team.
What is your cancellation policy?
Our cancellation policy varies by villa and is mentioned in detail on the booking page. Please review the specific cancellation terms before confirming your reservation.
Can I get a refund if I cancel my reservation?
How do I modify or cancel my booking?
Any modification in your booking is available only (7 days) prior to your existing booking. For the same, go to your bookings on account page, select __ and follow the provided options for modifications.
Any cancellation of your booking is available only (10 days )prior to your existing booking.
For any assistance, feel free to contact our customer support team.
Are there any additional fees or taxes not included in the booking price?
A BIG NO! The total cost displayed during the booking process is all-inclusive. There won’t be any surprise additional fees or taxes above the total cost you pay.
How do I know if a villa is available for my desired dates?
The availability calendar on each villa's page is regularly updated. Choose your desired dates, and the calendar will indicate if the villa is available during that period.
Do you offer discounts for long-term stays?
Discounts for long term stays vary by villas which would be mentioned on respective villa pages. Check the villa pages or contact the property owner for information on long-term stay discounts.
How do I report an issue or concern during my stay?
If you encounter any issues during your stay, please contact our customer support team immediately. Depending on the severity, we will provide the best possible solution. We're here to assist you and ensure a pleasant experience.